To Recertify for Lifeline Benefits

Every year, the Lifeline program will check to confirm you still qualify for the benefit.


If USAC can confirm you still qualify, there is nothing else that you need to do.


If USAC cannot confirm you still qualify, you will receive a letter in the mail to help you recertify. You may also receive additional reminders by mail or pre-recorded messages on your phone.


When you are asked to recertify you must do so within 60 days, or you will lose your Lifeline benefit.


If USAC Sends You a Letter


If you are asked to recertify, you will receive a written notice from USAC’s Lifeline Support Center.


The notice will say:

  • You have to recertify
  • You have 60 days to respond


There are three ways to recertify


Lifeline Support Center

PO Box 9100

Wilkes-Barre, PA 18773

  • If you DO NOT have to provide any documentation to recertify, you can call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts.